The Account Manager will execute a sales strategy and maintain client relationships to increase rentals in the assigned west coast area. This role will require the initiative to contact existing and potential clients, identify needs, provide solutions, and follow through to close rental sales. This position will also be involved in developing strategic plans and managing project initiatives to ensure growth and that our brand remains “client satisfaction” and “high quality of service”.

Rental Territory

• The west coast rental territory includes the following states:
  •  Arizona, California, Nevada, Colorado, Wyoming, Montana, Idaho, Oregon, and Washington.
  • Alaska and Hawaii must be approved before travel.
  • Note: Territories are subject to change.
• Some clients in the West Coast region are subject to an existing relationship with VP of Rentals/Sales. These clients are the exception to the above territory outline.
• Claim on existing relationships/clients will revert to the Account Manager to whom is assigned the appropriate territory if the client is non-active (no rentals in past 2 years).
• Territorial rentals will remain based on office location. Event location is not a factor when determining territories. Multiple staff can work with a larger organization and remain in their respective areas.

• Establish growth/new business to increase rentals for the west coast.
• Contact prospective clients to discover rental needs and establish a customer-supplier relationship.
• Calculate and quote prices for rentals based on client requirements and project specifications.
• Develop strong relationships with new and existing clients while offering top customer service.
• Establish and maintain a client contact list.
• Immediately conduct introductions to connect clients with appropriate sales team member when a request to quote rental gear is outside of the assigned territory or when a client is interested in purchasing new or used gear (include all relevant information), must not provide new or used sales quotes unless otherwise specified by management.
• Gain prior approval from management and the appropriate team member if special circumstance arises to cross territories or conduct new or used sales.
• Schedule, manage, and conduct shop visits for existing and potential clients (including new client development).
• Manage execution of marketing efforts on the west coast to include product demonstrations.
• Troubleshoot client issues and follow-up with clients to assure satisfaction.
• Provide logistics support assistance for projects during peak times if needed.
• Participate in departmental meetings and work closely with leadership as required.
• Conduct work activities in a manner that supports production, productivity, quality and customer service standards

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the Employee for this job. Duties, responsibilities and activities may change at any time.

• At least 5 years of experience in the live events video production industry
• At least 5-7 years of experience in sales or business development
• Knowledge of professional video and projection systems
• Problem solver
• Possesses a growth mindset
• Outstanding relationship-building and customer service skills
• Excellent sales and business development skills
• Great analytical skills
• Strong attention to detail
• Excellent communication skills (both written and oral) in English
• Strong organizational skills
• Ability to manage key accounts
• Ability to work independently and as a team
• Ability to manage and coordinate resources
• High School Diploma or GED

The physical demands described here are representative of those that must be met by any employee to successfully perform the essential functions of this job and are not meant to be all inclusive. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential responsibilities and functions of the job.

While performing the duties of this job, the employee is regularly required to use hands, arms or fingers to handle or feel as well as reach with hands and arms. Also must have full capability to talk and hear. The employee frequently is required to sit, stand, and walk with the requirements to occasionally drive and travel on an airplane. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

This is a full-time position. Work week schedule is Monday through Friday and on call as needed.